Family

Is Doune The Rabbit Hole a family-friendly festival?
Doune the Rabbit Hole is truly family friendly.

In conjunction with Kidding Around Collective, throughout the weekend we offer a huge range of activities for kids of all ages from games to crafts.

We also have a special Family Camping area which is positioned away from the late night revellers so you can all get some sleep in before the inevitable early rise!

We’re very proud to have been named in various publications as among the best of the family-friendly festivals in the UK!

Lost Children

If you think your child may be missing please in the first instance alert a member of security.

Lost children will be take to the Kids Area , or First Aid tent. Please head to one of these clearly marked areas after you have alerted security.

Will my child be photographed on site?

Doune will have official photographers on site at the festival.

Our photographers when in the family area will have consent forms on their person, and if a child’s face is being photographed you may be asked to fill out a form.

If you do not wish your child to be photographed please make the photographer in question aware. We want all attendees little and large to feel safe.

Please note that all photography gathered on site may be used for future festival promotion and is accessible only by official Doune the Rabbit Hole festival management team. This is in line with our ticket purchasing T&Cs.

TICKETS

How much are the tickets?
Discounted Early Bird Tickets for 2019 are only available on Adult weekend tickets.

  • Tier 2 = £95 – available from 11 December – 11 April 2019
  • Tier 3 = £105 – available from 12 April – 18 July 2019
  • GATE = £115 –  available 19 – 21 July (at the gate only)

All tickets are available here.

Please note U12s go FREE to the event again, so if your child is 12 or under, you don’t need to pay for them – oh, yeah!

Can I buy a ticket on the gate?
Yes but for cash only – there are more payment options if you purchase them in advance.

How will I know if I have a ticket or not?
Tickets will be emailed to you. Please check your junk mail inbox if your email has not arrived. If your tickets is not there please do not panic! Contact our third party ticket provider here: https://wescantickets.com/contact all ticket issues will be resolved through Wescantickets. If you email info@dounetherabbithole.co.uk to ask about your tickets you will be directed to Wescantickets, our third party ticketing provider.

Do I need a ticket for my camper van/caravan?
Yes, this can be bought here alongside your festival ticket.

Can I change my ticket on the gate?
You can possibly upgrade your ticket on the gate but this is subject to availability – ask when you get to the Box Office.

I’m under 18, can I buy a ticket?
Youth tickets for 13-18 year olds are available to purchase here.
Under 18 year olds must be accompanied by an adult.

Do I need to purchase a parking ticket if I have purchased a live in vehicle ticket?
No, if you are only driving your live in vehicle to the site, you only need a ticket for this. No need for a parking ticket too.

Do I need a ticket for my child?
Everyone must have a ticket. Under 12 year olds tickets are free. Over 12 year olds will need a youth ticket.

Can I buy a day ticket to the festival?
Yes. Buy your day ticket here.

Who do I contact if there are problems with my transaction?
If you have an issue when purchasing your ticket please contact our box office team in the first instance. If you would like to contact our ticket provided directly you can via this link: https://wescantickets.com/contact

What if I lose my ticket?
Your ticket will be in an email from WeScanTickets or if you purchased our payment plan from Ticketline.

Can I get a refund?
Tickets are non-refundable however if you have any issues contact boxoffice@dounetherabbithole.co.uk and we will try to resolve them!

Do I need to exchange my ticket for a wristband?
Yes, you do this at the Box Office which will be the first thing you get to when you arrive at the festival!

What ID do I need to get into the Festival?
As part of the Challenge 25 act, if you have an adult ticket and possibly look under 25, you must bring ID to the Box Office when entering the festival to prove you are aged 18 or over. This ID must be a passport, a driving license or a PASS card – http://www.challenge25.org/index.html

If I have a day ticket for Saturday can I camp at night?
Yes, you need to buy a One Night Camping ticket from the ticket page.

Can I camp on the Sunday night if I have a day ticket for the Sunday?
Yes, you need to buy a One Night Camping ticket from the ticket page.

How much are parking passes?
Varied ticketing prices can be found in the Ticketing section of the website.

Will there be locals tickets available?
Yes, get in touch with lykke@dounetherabbithole.co.uk to see if you fall into the catchment area.

Accommodation

Will there be luxury camping to purchase?
Yes please head to our Glamping page to find out more information about Cloudhouses, our partnering Yurt providers.

 

GETTING TO THE FESTIVAL

Where is the festival? How do I get there?
The site is located at Cardross Estate, FK8 3JY. We’re also on Google Maps *officially* so if you use Google Maps to navigate on your smartphone as a SatNav then it couldn’t be easier!

Directions from M90: Leave at junction 10 and follow the A84 past the safari park. Turn left onto the A873 which takes you onto the A81 towards Port of Menteith. Take a left onto the B8034 and the festival site is signposted from there. A one-way system will be in operation on the site, so please look out for signs on arrival.

Doune Buses

We have reduced fare buses travelling directly from Stirling and Glasgow and these are timed to meet the popular Edinburgh and Perth trains. These will be available to purchase April 2019.

Do Children need a ticket for the festival bus?
Yes. Children need to have a ticket bought for them.

Are dogs allowed on the bus?
Sadly, dogs are not allowed on the Doune Bus.

ON ARRIVAL

When can I arrive on site? What hours are the gates open?

Friday the gates open at 12 noon for you to come and set up your tents – the arena opens and the acts start at 4pm.

Saturday + Sunday the gates open at 10am and activities start around the same time. Main stage sets finish at 11pm nightly BUT other entertainment will continue to run until 3am (Saturday). Look out for our programmes and large listings posters onsite.

Friday: 12pm-11pm
Saturday: 10am-10pm
Sunday: 10am-10pm

Once I arrive, is the site easy to get around?
Our site is nice and small. You won’t have more than a five-minute walk from your tent to the arena and less from your car to the campsite.

We’ll be providing disabled parking and camping nearer to the arena for those of you with mobility difficulties (you can also get a carer’s ticket free of charge too, of course!). If you have access issues please contact the Box Office team who can assist you boxoffice@dounetherabbithole.co.uk.

IMPORTANT – THERE WILL BE NO CAR PARKING IN THE FAMILY CAMPING AREA THIS YEAR SO PLEASE COME PREPARED FOR A WEE WALK WITH YOUR TENTS – WHEELBARROWS ARE YOUR FRIEND!

The festival arena is set in the beautiful parkland of Cardross Estate with giant 300-year old trees too wide to even hug! The land is well drained and certainly very flat but please come prepared for all weathers with sturdy footwear/ wellington boots at the ready if needs must.

THE SITE

Are there any power points available for live-in vehicles?
No, unfortunately not.

Is the site muddy, flat or hilly?

The festival arena is set in the beautiful parkland of Cardross Estate with giant 300-year old trees too wide to even hug!

The land is well drained and certainly very flat but please come prepared for all weathers with sturdy footwear/ wellington boots at the ready if needs must.

Is there a family area?
There is a kids’ area/ family area in the main arena filled with lots of wonderful activities and workshops.

Can I bring my own food into the festival?

You can of course bring your own food into the festival, however Doune prides itself on providing an amazing array of affordable food and drink traders from across Scotland. So although nothing beats a home cooked meal we urge you to try some of our onsite offering too!

Is it okay to bring my own sound system / stereo?
It is okay, however if you create a disturbance then security will ask you to turn off the system and reserve the right to confiscate equipment of people who persistently create a disturbance.

Is there any lock up service for valuables?
Yes, this will be available at the info tent. Valuables kept here will only be accessible while the arena is open.

TAKING PART

How can I get involved in Stewarding/Volunteering at the festival?

Join the Burrowers! Please follow this link: https://dounetherabbithole.co.uk/volunteers/

How can I play at the festival?
Applications for 2019 are now open. Please email submissions@dounetherabbithole.co.uk

I am a trader/caterer – how do I apply to trade at the festival?
Please email kathryn@dounetherabbithole.co.uk

How do I apply to host a workshop at the festival?
Please email ailsa@dounetherabbithole.co.uk for anything related to our children’s area.

How can I get involved with art/décor at the festival?
Please email Natalia@dounetherabbithole.co.uk

ACCESS

If I have a disability is this event suitable for me?
If your doctor has cleared you to attend the festival. We do not need to see your Doctor’s approval. We would advise that the event takes place in open field and the ground conditions may prove difficult for those with mobility issues, particularly in wet weather.

I have a disability, does my carer have to pay to enter the festival?
No, your carer does not need to pay to enter the festival. Arrive at the gate together and inform the gate staff, if you’d like to let us know before hand please contact boxoffice@dounetherabbithole.co.uk.

What do I need to prove my disability?
We’re a trusting bunch so anything you feel would be valid proof of your disability will be fine.

Do Kids have limited access to the festival?

Kids are allowed the same access as adult guests as long as they are accompanied by an adult or guardian.

OTHER

Do you have bike racks?
Not really, best to bring some kind of lock or immobiliser if you need to.

Will there be toilets on site?
There will be plenty of toilets on site provided by WC in Fields. This year we  have  extra paid for toilet facilities called Lovely Loos – these are luxury WC facilities.

Is there mobile reception at the Festival?
Mobile reception for most of the main providers is quite good on the site itself.

You can check your coverage at http://maps.ofcom.org.uk/check-coverage and type in the postcode FK8 3JY.

However, please try to make arrangements for meeting up with folks before you arrive on site just in case of that dreaded (inevitable) battery failure just when you need your phone the most.

Remember – turn it off and save your batteries if you’re not using it! There is limited 4g and mobile internet signal onsite.

Can I reserve a camping space?
Campsites operate on a first come, first serve basis. The sooner you pitch your tent, the sooner you can enjoy the weekend with us!

Where will I find lost property?
You can enquire about Lost Property at the info tent. This is the left of the arena entrance.

On Monday morning this will be available by contacting security at the arena gate.

And who can I contact after the festival for lost property?

After the festival you can get in touch with either our info team or our Facebook page to enquire about lost property. Please be aware that it might take up to 48 hours post event for us to get back to you.

Facebook Page
info@dounetherabbithole.co.uk 

Will there be a shop onsite?
You can buy certain essentials from the merch tent such as tampons, lighters and batteries.

Will there be phone chargers available?
There are phone charging lockers in the info tent which can be rented throughout the weekend.

CAN I?

Can I bring my dog?
Yes! Just make sure he/she is kept on a lead at all times and that you clean up after your four-legged friend!

Can I bring illegal drugs?
Doune the Rabbit Hole is a family-friendly festival, we don’t condone or approve of the use of illegal substances as per our Zero Tolerance Drugs Policy.

Police officers will be on site and will deal with drug offences in accordance with national guidelines.

If you deal in illegal drugs, it is likely that you will be arrested.

Neither anti-social nor illegal behaviour will be tolerated and participants will leave themselves liable for eviction from the site.

Please see below an exert on illegal substances from our festival Terms and Conditions:

The terms and conditions of entry to DTRH:

Drugs are illegal and dangerous and will not be tolerated at Doune the Rabbit Hole.

Please do not bring and/or take illegal drugs. Searches will be carried out by security and, if you are found to have any drugs, they will be confiscated and you will be reported to the police.

If you bring drugs with you, you risk having them confiscated and possible eviction from the Festival. And if you buy them on site, you risk getting ripped off; whether with fake substances or short deals, and with pills, powders and liquids there is a risk that what you buy could be harmful and even life-threatening.

The police have made big efforts in recent years to crack down on the sale of drugs at the Festival.

People do get seized every year, and the Festival can have offenders thrown off the site, and refused re-admission.

Experimenting with drugs can lead to adverse reactions. If you do take drugs and you become ill, depressed or frightened please ask a steward to direct you to one of the facilities on site which can help and support you.

Can I get cash out at the festival?
We don’t have cash machines on site, but we do operate a cashback system from all bars. The closest cash machines are as follows:

Costcutter Bucklyvie, Main Street, Bucklyvie, FK8 3LX
Kippen SPSO, Main Street, Kippen, Stirling, FK8 3DN
Thornhill Village Store, Main Street, Gargunnock, Stirling, FK8 3BW
Bank of Scotland Branch, Main Street, Aberfoyle, Stirling, FK8 3UG

Can I bring my own alcohol?
Please do not bring glass bottles to the festival. No alcohol can be brought into the arena, but you can bring alcohol, in plastic bottles, into the campsite. Please dispose of all your litter carefully and take your recycling home with you if you possibly can.

Can I BBQ?
We ask that you DO NOT light fires or barbecues anywhere in the campsite or arena. There is a planned campfire for all festival goers to share.