Is Doune The Rabbit Hole a family-friendly festival?
Doune the Rabbit Hole is truly family friendly. In conjunction with Kidding Around Collective, throughout the weekend we offer a huge range of activities for kids of all ages from games to crafts. We also have a special Family Camping area which is positioned away from the late night revellers so you can all get some sleep in before the inevitable early rise! We’re very proud to have been named in various publications as among the best of the family-friendly festivals in the UK.

TICKETS

How much are the tickets?
Early Bird Tickets for 2018 have now closed. The scale for current and future tickets is as follows:

  • Tier 1 = £80 – available from 15 April to 23 June 2018
  • Tier 2 = £90 – available from 23 June to 12th July
  • GATE = £95 – available on 13 July (at the gate only)

Weekend tickets, day tickets and parking tickets are available here: https://dounetherabbithole.co.uk/2018-tickets/

Please note, we are changing ticket provider for 2018, in order to have a much more efficient box office and to get you cheaper booking fees. This means we are also able to give U12s FREE access to the event again, so if your child is 12 or under, you don’t need to pay for them – oh, yeah!

Where and how do I buy tickets?
Through our third party ticketing provider here: https://dounetherabbithole.co.uk/2018-tickets

Can I buy a ticket on the gate?
Yes but for cash only – there are more payment options if you purchase them in advance.

How will I know if I have a ticket or not?
Tickets will be emailed to you. Please check your junk mail inbox if your email has not arrived. If your tickets is not there please do not panic! Contact our third party ticket provider here: https://wescantickets.com/contact all ticket issues will be resolved through Wescantickets. If you email info@dounetherabbithole.co.uk to ask about your tickets you will be directed to Wescantickets, our third party ticketing provider.

Do I need a ticket for my camper van/caravan?
Yes, this can be bought here: https://dounetherabbithole.co.uk/2018-tickets/

Can I change my ticket on the gate?
You can possibly upgrade your ticket on the gate but this is subject to availability – ask when you get to the Box Office

I’m under 18, can I buy a ticket?
Youth tickets for 13-18 year olds are available to purchase here: https://dounetherabbithole.co.uk/2018-tickets/
Under 18 year olds must be accompanied by an adult.

Do I need to purchase a parking ticket if I have purchased a live in vehicle ticket?
No, if you are only driving your live in vehicle to the site, you only need a ticket for this. No need for a parking ticket too.

Do I need a ticket for my child?
Everyone must have a ticket. Under 12 year olds tickets are free. Over 12 year olds will need a youth ticket.

Can I buy a day ticket to the festival?
Yes: https://dounetherabbithole.co.uk/2018-tickets/

Who do I contact if there are problems with my transaction?
If your tickets are not there please do not panic! The issue will be resolved. Contact our third party ticket provider here: https://wescantickets.com/contact all ticket issues will be resolved through Wescantickets. If you wish to email info@dounetherabbithole.co.uk to ask about your tickets you will be directed to https://wescantickets.com/contact

What if I lose my ticket?
Your ticket will be in an email from WeScanTickets.

Can I get a refund?
Tickets are non-refundable however if you have any issues contact info@dounetherabbithole.co.uk and we will try to resolve them!

Do I need to exchange my ticket for a wristband?
Yes, you do this at the Box Office which will be the first thing you get to when you arrive at the festival!

What ID do I need to get into the Festival?
As part of the Challenge 25 act, if you have an adult ticket and possibly look under 25, you must bring ID to the Box Office when entering the festival to prove you are aged 18 or over. This ID must be a passport, a driving license or a PASS card – http://www.challenge25.org/index.html

If I have a day ticket for Saturday can I camp at night?
Yes, you need to buy a One Night Camping ticket from the ticket page.

Can I camp on the Sunday night if I have a day ticket for the Sunday?
Yes, you need to buy a One Night Camping ticket from the ticket page.

How much are parking passes?
Varied ticketing prices can be found in the Ticketing section of the website. https://dounetherabbithole.co.uk/2018-tickets/

Will there be locals tickets available?
Yes, get in touch with lykke@dounetherabbithole.co.uk to see if you fall into the catchment area.

Will there be luxury camping to purchase?
Yes. Booking details for our luxury yurts to follow.

GETTING TO THE FESTIVAL

Where is the festival? How do I get there?
The site is located at Cardross Estate, FK8 3JY. We’re also on Google Maps *officially* so if you use Google Maps to navigate on your smartphone as a SatNav then it couldn’t be easier!

Directions from M90: Leave at junction 10 and follow the A84 past the safari park. Turn left onto the A873 which takes you onto the A81 towards Port of Menteith. Take a left onto the B8034 and the festival site is signposted from there. A one-way system will be in operation on the site, so please look out for signs on arrival.

We have reduced fare buses travelling directly from Stirling and Glasgow and these are timed to meet the popular Edinburgh and Perth trains. To book a ticket visit http://dounetherabbithole.co.uk/travel/

Do Children need a ticket for the festival bus?
Yes. Children need to have a ticket bought for them. Sadly we are not in charge of the bus prices and the company we use says:

“There are no child seats, only seats for human beings on the buses, all humans need a seat so all humans must have a ticket!”

Are dogs allowed on the bus?
Sadly, we are not in charge of the bus company’s dog policy and they say:

“That’s down to the driver, he may make allowances if it’s a small, clean and well behaved dog that will sit on the passenger’s lap without inconveniencing the person in the next seat. If it’s a large dog that requires its own seat then a ticket will be required and the dog must still be clean and well behaved. Sitting a dog in the aisle is not possible.”

ON ARRIVAL

When can I arrive on site? What hours are the gates open?
On Friday the gates open at 12 noon for you to come and set up your tents – the arena opens and the acts start at 4pm. On Saturday and Sunday, the gates open at 10am and activities start around the same time. Main stage sets finish at 11pm nightly BUT other entertainment will continue to run until 3am (Saturday). Look out for our programmes.

Friday: 12pm-11pm
Saturday: 10am-10pm
Sunday: 10am-10pm

Once I arrive, is the site easy to get around?
Our site is nice and small. You won’t have more than a five-minute walk from your tent to the arena and less from your car to the campsite. If you’re still worried then get to the festival nice and early to avoid walking any long distances! We’ll be providing disabled parking and camping nearer to the arena for those of you with mobility difficulties (you can also get a carer’s ticket free of charge too, of course!). – IMPORTANT – THERE WILL BE NO CAR PARKING IN THE FAMILY CAMPING AREA THIS YEAR SO PLEASE COME PREPARED FOR A WEE WALK WITH YOUR TENTS – WHEELBARROWS ARE YOUR FRIEND!

The festival arena is set in the beautiful parkland of Cardross Estate with giant 300-year old trees too wide to even hug! The land is well drained and certainly very flat but please come prepared for all weathers with sturdy footwear/ wellington boots at the ready if needs must.

THE SITE

Are there any power points available for live-in vehicles?
No, unfortunately not.

Is there a family area?
There is a kids’ area/ family area in the main arena filled with lots of wonderful activities and workshops.

Can I bring my own food into the festival?
We have worked hard to ensure there’s an amazing array of affordable food from traders at Doune the Rabbit Hole but we recognise there’s nothing better than a home cooked meal so of course you can bring your own food.

Is it okay to bring my own sound system / stereo?
It is okay, however if you create a disturbance then security will ask you to turn off the system and reserve the right to confiscate equipment of people who persistently create a disturbance.

Is there any lock up service for valuables?
Yes, this will be available at the info tent. Valuables kept here will only be accessible while the arena is open.

TAKING PART

How can I get involved in Stewarding/Volunteering at the festival?
Join the Burrowers! Please follow this link: https://dounetherabbithole.co.uk/volunteers/

How can I play at the festival?
Applications for 2018 are now closed, check back in October for 2019 applications.

I am a trader/caterer – how do I apply to trade at the festival?
Please email kathryn@dounetherabbithole.co.uk

How do I apply to host a workshop at the festival?
Applications for 2018 are now closed, check back in October for 2019 applications.

How can I get involved with art/décor at the festival?
Please email Natalia@dounetherabbithole.co.uk

ACCESS

If I have a disability is this event suitable for me?
If your doctor has cleared you to attend the festival. We do not need to see your Doctor’s approval. We would advise that the event takes place in open field and the ground conditions may prove difficult for those with mobility issues, particularly in wet weather.

I have a disability, does my carer have to pay to enter the festival?
No, your carer does not need to pay to enter the festival. Arrive at the gate together and inform the gate staff.

What do I need to prove my disability?
We’re a trusting bunch so anything you feel would be valid proof of your disability will be fine.

Do Kids have limited access to the festival?

Kids are allowed the same access as adult guests as long as they are accompanied!

OTHER

When can I collect my deposit?
You can collect it ANYTIME before Monday at 2 pm. Click through for more info on the Environmental Deposit Scheme.

Do you have bike racks?
Not really, best to bring some kind of lock or immobiliser if you need to.

Will there be toilets on site?
There will be plenty of toilets on site provided by WC in Fields.

Is there mobile reception at the Festival?
Mobile reception for most of the main providers is quite good on the site itself. You can check your coverage at http://maps.ofcom.org.uk/check-coverage and type in the postcode FK8 3JY. However, please try to make arrangements for meeting up with folks before you arrive on site just in case of that dreaded (inevitable) battery failure just when you need your phone the most. Remember – turn it off and save your batteries if you’re not using it! There is no 4g and mobile internet signal is extremely poor.

Can I reserve a camping space?
Campsites operate on a first come, first serve basis, but if your friends can hold a space for you that’s fine by us. The sooner you pitch your tent, the sooner you can enjoy the weekend, though!

Where will I find lost property?
If you lost something you can check for it at the Info tent in the arena. On Monday morning this will be available by contacting security at the arena gate.

And who can I contact after the festival for lost property?
info@dounetherabbithole.co.uk

Will there be a shop onsite?
You can buy certain essentials from the merch tent such as tampons, lighters and batteries.

Will there be phone chargers available?
There are phone charging lockers in the info tent which can be rented throughout the weekend.

CAN I?

Can I bring my dog?
Yes! Just make sure he/she is kept on a lead at all times and that you clean up after your four-legged friend!

Can I bring illegal drugs?
Doune the Rabbit Hole is a family-friendly festival, we don’t condone or approve of the use of illegal substances as per our Zero Tolerance Drugs Policy. Police officers will be on site and will deal with drug offences in accordance with national guidelines. If you deal in illegal drugs, it is likely that you will be arrested. Neither anti-social nor illegal behaviour will be tolerated and participants will leave themselves liable for eviction from the site. [Terms & Conditions*]

The terms and conditions of entry to DTRH: Drugs are illegal and dangerous and will not be tolerated at Doune the Rabbit Hole. Please do not bring and/or take illegal drugs. Searches will be carried out by security and, if you are found to have any drugs, they will be confiscated and you will be reported to the police. If you bring drugs with you, you risk having them confiscated and possible eviction from the Festival. And if you buy them on site, you risk getting ripped off; whether with fake substances or short deals, and with pills, powders and liquids there is a risk that what you buy could be harmful and even life-threatening. The police have made big efforts in recent years to crack down on the sale of drugs at the Festival. People do get seized every year, and the Festival can have offenders thrown off the site, and refused re-admission. Experimenting with drugs can lead to adverse reactions. If you do take drugs and you become ill, depressed or frightened please ask a steward to direct you to one of the facilities on site which can help and support you.

Can I get cash out at the festival?
We don’t have cash machines on site, but we do operate a cashback system from all bars. The closest cash machines are as follows:

Costcutter Bucklyvie, Main Street, Bucklyvie, FK8 3LX
Kippen SPSO, Main Street, Kippen, Stirling, FK8 3DN
Thornhill Village Store, Main Street, Gargunnock, Stirling, FK8 3BW
Bank of Scotland Branch, Main Street, Aberfoyle, Stirling, FK8 3UG

Can I bring my own alcohol?
Please do not bring glass bottles to the festival. No alcohol can be brought into the arena, but you can bring alcohol, in plastic bottles, into the campsite. Please dispose of all your litter carefully and take your recycling home with you if you possibly can.

Can I BBQ?
We ask that you DO NOT light fires or barbecues anywhere in the campsite or arena. There is a planned campfire for all festival goers to share.

Have a great time! Get in touch with more advice and questions and we’ll update this FAQ as you write in. Just drop us an email at info@dounetherabbithole.co.uk